FAQs

Answers to the questions we hear most about ordering from WoodBuff — shipping, delivery, returns, cancellations, payments and more. If you cannot find your answer here, please visit our Contact Us page.

1. What does WoodBuff sell?

WoodBuff is a New York home furniture and décor store. Our eight collections cover living room furniture, kitchen and dining furniture, bedroom furniture, lamps, decorative accessories, mirrors, office furniture and bed and bath — with a focus on solid wood pieces made for everyday living.

2. Do you ship outside the United States?

No. We currently ship within the United States only and do not offer international shipping. See our Shipping Policy for details.

3. Is shipping really free?

Yes. Every order ships free with standard shipping within the United States, with no additional fees for standard delivery at checkout.

4. How long will my order take to arrive?

Orders are processed in 0–2 business days (Monday–Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) are processed on the next business day. Transit takes 3–5 business days, so total delivery time is 3–7 business days.

5. How do I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also follow your order on our Order Tracking page using your order number and the email address used at checkout. If you have not received a tracking email within 2 business days of shipping, please contact us with your order number.

6. What is your return policy?

We accept returns within 30 days of the delivery date. Items must be unused and in their original condition and packaging, including all parts, manuals and accessories, and proof of purchase is required. Returns are handled by mail only. A prepaid return shipping label is included for eligible returns, and there is no restocking fee. If a return is due to a customer ordering error or a change of mind, return shipping costs may be deducted from the refund. See our Refund & Return Policy.

7. What if my item arrives damaged or defective?

Please take clear photos of the damaged item(s) and the packaging, and contact us within 7 days of delivery with the photos and your order number at [email protected]. Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement or credit.

8. Can I cancel my order?

You may cancel your order within 30 minutes of placing it by emailing [email protected] with your order number. Once an order has been processed or shipped, it can no longer be cancelled; eligible items may then be returned under our Refund & Return Policy. See our Cancel Order Policy.

9. What payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club and Apple Pay. All payments must be made in full at the time of purchase; we do not offer payment plans or installment billing. See our Payment Policy.

10. When will I receive my refund?

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed to your original payment method.

11. How do I contact WoodBuff?

You can reach us by email at [email protected], by phone at +1 212 268 5555, or through our Contact Us page. Our address is 15 W 18th St, New York, NY 10011, USA.